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Refund Policy

Refund Policy

At Nipz, we want you to be completely satisfied with your undergarment purchase. If you are not satisfied with your undergarment purchase for any reason, you may return it within 30 days of the original purchase date, subject to the following conditions:

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1. Eligibility:

  • Undergarments must be in their original, unworn, and unwashed condition.

  • All tags, labels, and packaging must be intact and undamaged.

  • Hygiene stickers and seals must remain unbroken.

2. Returns Process:

  • Contact our Customer Support team at nipzcustomerservice@gmail.com to initiate the return process.

  • You will receive instructions on how to return your undergarments, including a return authorization (RA) number.

  • Pack the undergarments securely, including a copy of the original packing slip or order confirmation, and clearly mark the RA number on the package.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases of product defects or errors on our part.

  • We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Inspection and Refund:

  • Once we receive your returned undergarments, our team will inspect them to ensure they meet the eligibility criteria.

  • Refunds will be issued to the original payment method within 10-12 business days of receiving the return, provided that the undergarments meet the eligibility criteria.

5. Exclusions:

  • For hygiene reasons, we cannot accept returns on undergarments that have been worn, washed, or have had hygiene stickers or seals broken, except in cases of product defects.

  • Gift cards, promotional items, and final sale items are non-returnable.

6. Defective or Incorrect Items:

  • If you receive defective or incorrect undergarments, please contact our Customer Support team within 7 days of receiving the item, and we will arrange for a replacement or refund.

7. Questions and Support:

 

We appreciate your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Nipz!

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